Return Policy

Return Policy – Zayora

At Zayora, we strive to ensure you enjoy shopping with us. If you are not satisfied with your purchase, you can return your order within 14 days of receipt for a refund or exchange.

Return Period

You have the right to return your purchase within 14 days of receiving your order without giving a reason. After this period, the sale is considered final and returns are no longer possible.

Returns can be registered via Info@zayora.nl.

Order Cancellation

If you wish to cancel your order, contact us as soon as possible via Info@zayora.nl.

If the order has not yet been shipped, we will cancel it free of charge and refund the full amount.
If the order is already on its way, you can return the package after receipt according to the return conditions below. Return shipping costs in this case are your responsibility.

Conditions for Returns

To process a return, the item must meet the following conditions:

Unworn and in original condition.
In the original packaging, including labels or seals.
For earrings: items with broken hygiene seals (white seal) cannot be returned.

Return Procedure and Refund

Register your return via Info@zayora.nl.
Pack the item carefully and send it back to the return address provided by us.
The customer is responsible for return shipping costs and shipping risk. We recommend registered shipping.
After receipt and inspection of the item, you will receive a refund or replacement within 14 days.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 14 days of receipt via Info@zayora.nl.

We provide a 6-month warranty on all our jewelry.
This warranty covers manufacturing defects and material faults.
The warranty does not cover damage from misuse, dropping, moisture, perfume, or normal wear/discoloration.
If the complaint falls within the warranty terms, we will provide an appropriate solution: replacement, repair, or refund.

Sale Items

Items purchased on discount or in the sale cannot normally be returned.

If a sale item is received damaged or defective, contact us within 14 days via Info@zayora.nl. We will work with you to find a suitable solution.

Contact

For questions about this return policy, registering a return, or other issues, you can always contact us via Info@zayora.nl. We are happy to help.